Managed service providers (MSPs) are IT professionals or organizations that offer managed IT services to small and medium-sized businesses, non-profit organizations, and government agencies. These services include networking, applications, infrastructure, and security, as well as ongoing and regular support and active management. MSPs can provide their own services or those of other providers, such as a security MSP that provides systems management over a third-party cloud IaaS. Companies hire MSPs to nullify risks and ensure constant monitoring of their networks.
MSPs also assess current and future IT needs, advise on what kind of products and services to implement, and bill customers on a monthly basis. Co-managed IT is a balance between the capabilities of the service provider and the level of participation needed or wanted. The use of managed services helps improve business operations and reduce costs by offloading the overall IT management and monitoring tasks from an in-house team to an external team. This technician may also be the person who built or installed the computer system due to the rapid increase in small IT workshops specializing in these services to small-scale customers.
Most managed service providers promote all-inclusive packages with unlimited IT resources during engagement, including day-to-day network management. Remote Monitoring Management Tools (RMMs) enable MSPs to perform necessary and essential IT management tasks remotely, such as endpoints, networks, and devices. If you are a business owner or manager looking for more information about managed IT services, check out Auxiom Managed Services solutions now. Key players in the managed services market include Accenture, Fujitsu, IBM, Cisco Systems, Ericsson, Lenovo, DXC and Hewlett Packard Enterprise Development.