A managed service is any task handled by a third party, often in the context of enterprise IT services. Managed services are a way to transfer general tasks to an expert, in order to reduce costs, improve service quality, or free up internal teams to perform tasks specific to your business. A company that provides these services is called a managed service provider (MSP). A managed IT service is an information technology (IT) task provided by an external contractor and delivered to a customer.
There are many different types of managed IT service offerings, but the idea behind all of them is to shift the burden of IT maintenance from the customer to a service provider. Most recently, I provided a managed service to a large energy company that found the service to be perfect and significantly improved the satisfaction of end users and IT support staff worldwide. IT solutions monitored and managed by a managed service provider (MSP) typically include networks and servers, software and technology infrastructures, data backup systems, and overall network security and risk management. A managed IT service provider is typically an IT service provider who manages and assumes responsibility for providing a defined set of services to its customers proactively or when the MSP (not the customer) determines that the services are needed.
Today, IT managers are under significant pressure to meet the company's performance, operations, and security needs while trying to keep costs down. Remote monitoring and management is often a basic and essential service for a managed service provider. Outsourcing the administration of these systems through “managed services”, also known as managed IT services, means you receive more extensive monitoring and support 24 hours a day without the cost of a similarly dedicated internal engagement. Most financial experts would suggest under these conditions to switch to a predictable cost model, such as a managed service.
Other companies offer managed security services for both traditional bare metal infrastructure and cloud services. However, given the maturity of managed services models and the shift to virtualization and cloud, the need for on-premises IT staff may be limited to exceptions where operational sensitivity warrants it. We help you standardize all environments, develop cloud-native applications, and integrate, automate, protect and manage complex environments with award-winning support, training and consulting services. Moving this part of IT management to an external team means that your internal IT team can focus more on day-to-day challenges and a more strategic overview.
Managed Service Provider (MSP) An IT professional (or IT organization) offering managed IT services for a variety of small and medium-sized businesses. IT Channel An industry-exclusive marketplace where VAR, MSP and OEM provide platforms, products and services to end users by partnering with hardware and software vendors. Remote Monitoring and Management (RMM) A platform that uses a set of services and tools to monitor, manage, and deploy solutions on servers and endpoint devices using agent software installed on endpoint systems. All component applications must be available together for the IT service to run smoothly for internal end users.