Managed services are becoming increasingly popular in the business world, as companies look for ways to reduce costs and increase efficiency. As a managed service provider, we want to help consumers understand the different types of managed services that exist so that companies can make the most informed decisions when it comes to their IT infrastructure and processes. Read on to learn more about the types of managed IT services and how they can benefit your business. The types of managed IT services are broad and can affect all components of an organization's technology environment. Business and IT leaders also have the ability to combine services to meet their needs and often opt for a fully managed IT solution in which most IT functions are outsourced to a managed service provider.
This blog will highlight 6 of the most common managed service offerings. End-user services can cover a wide range of offerings, but they typically revolve around the channels and methods of IT support that an organization has implemented for its employees and customers. At the most basic level, end-user services include an IT service desk or help desk solution where users can resolve technical issues using a team of trained agents. Issues can range from support for mobile devices and operating systems, application installations and updates, connectivity errors, and other desktop IT services. When assessing the types of managed services on the market, focus should be on managed infrastructure services. Think of IT infrastructure as the heart of any business; as day-to-day business processes and critical functions become increasingly digitized, the infrastructure responsible for facilitating them must operate at maximum efficiency.
Cloud services are becoming a necessity for companies that want to remain competitive in today's changing IT and business landscape. With cloud-based services, organizations can easily adapt to new business growth by scaling their services, creating a more predictable IT budget, and more. Because cloud is a web-based, on-demand service that provides file sharing, data storage, and secure remote access to a company's network, employees can be productive from virtually anywhere. Organizations that partner with a Managed Security Service Provider (MSSP) will receive validated real-time alerts in the event of a data breach or other security incident. However, the likelihood of a catastrophic security event is drastically reduced by leveraging the expertise of an MSSP, as they will mitigate risk through proactive security measures such as managed detection and response, threat tracking, email security services, and training in safety awareness. However, another type of managed service is technological support.
This support can come in the form of a project, such as a large SharePoint build or a Teams deployment, technology assessment, or ongoing technical support for business applications. If you're overwhelmed by different types of managed IT services and aren't sure which ones are right for your business, Buchanan can help. Our team takes a consultative approach and spends time getting to know your IT environment, people and processes. The result is a customized, holistic managed IT solution that will reduce the burden on your staff, deliver a higher level of service, and help you achieve your IT goals. This managed service provides a wide range of IT-managed solutions ranging from antivirus, malware protection, patch management and a variety of other security updates, performed remotely. According to recent research by Pinsent Masons, 82% of IT professionals say they plan to outsource their managed security services to an MSP next year.
Companies want to strengthen their security services to prevent disruptive situations such as loss of customer data or company-wide malware attacks. Data analytics enables a service provider to turn their company's raw data into actionable information to help make future business decisions. Often, this service uses a cloud-based system to deliver information and is popular with larger companies. Print Management is a managed service that will help reduce printing costs by offering device support, printer upgrades and maintenance, printer repair, and audits of printing habits to minimize hidden costs. Every managed service contract is different because these services are usually a la carte. You choose which exact services to implement, based on the technology and systems you have, and which ones should be managed.
In addition, not all managed service providers (MSPs) will offer all services. Because there is such a wide range, some MSPs specialize in a few types of managed services, or even just one. Arguably, data analysis is one of the most important services that an MSP can offer. In the business world, everyone is constantly working to be the best. RMMs are used to monitor the customer's endpoints, networks, and computers by installing an “agent” so that the managed service provider can monitor machine capabilities, check upgrade requirements, and remotely troubleshoot issues.
It's all about remote management and monitoring of technology which can lead to better IT stability cost savings budget predictability and better security. Make it clear to the managed service provider at first that you expect to be included in your company's IT activities. Managed Services will also support the growth of your organization with the cost of increasing the size of your operation significantly less expensive than if your capabilities were maintained in-house. Managed IT service models are a way to outsource certain IT capabilities such as the help desk or security to a third-party vendor backed by a service-level agreement (SLA). With so many versatile options and the growing reliance on technology in the business world it's no wonder that the managed services market is growing so fast. That said there's no denying that there are multiple benefits of choosing to have managed IT services. Instead of replacing in-house IT with an MSP you can use managed services to reduce slack and take care of daily tasks.
And with these types of managed services performed remotely all work is analyzed and deployed reliably and on time without disrupting the organization. The different types of managed services offered by different IT support companies can be difficult to navigate. As you can see there are several types available each with its own unique benefits for businesses looking for ways to streamline their operations while reducing costs.